Contact
We are here to help
At Helen Look, your satisfaction is our top priority. Whether you have a question about an order, a question about a dress, or you would just like to give us some feedback, we are happy to help.
Why contact us:
- Order or delivery enquiries
- Returns or exchanges support
- Sizing, fit and fabric questions
- Feedback or suggestions on our dresses or our service
- Any other enquiry
Do you need help?
Contact our customer service.
Our team is there for you 5 days a week, do not hesitate to get in touch.
Monday to Friday: 09:00 to 17:00 (UK time)
Saturday & Sunday: closed
Phone: +44 7520 684711
Email: info@helenlook.com
We aim to respond to your enquiries within 24 hours.
Before you write to us
A lot of questions already have an answer on the site, and it is quicker than waiting for a reply.
- Delivery times and costs are in our Shipping Policy
- How to send something back is in our Return and Refund Policy
- Payment, currency and security are in our Transaction Policy
- The most common questions are answered on our FAQ page
If you are writing about an existing order, include your order number in your message. It saves us both an exchange of emails.
Company information
Store name: Helen Look
Company name: Celestial Commerce LLC
Company Address: 1111B S Governors Ave STE 25888, Dover, DE 19904, United States
Warehouse Address: Three Sisters Road, Ashton-in-Makerfield, Wigan, Greater Manchester, WN4 9GD, England
Email: info@helenlook.com